A refund of 50% of the registration fee will be provided only if you cancel two weeks prior to the start date of the program you registered for. This is due to the processing fees, court fees, instructor fees, administrative costs and liability insurance costs we incur when you register. All refunds will be made back to the credit card that was used to purchase your registration fee(s). All refunds and class transfers are subject to a $15 processing fee.
Rain Cancellation/Missed Classes Policy
When classes are outdoors there is one day built in for a rain make-up. If more than one class is cancelled due to rain HCCTA will offer other options to make-up that class. If 1/2 or more of the class is held, that class will not be made up. No refunds are provided if you are unable to attend the options offered. If you or your child misses a class for any reason there are no make-up classes or refunds.
If classes are cancelled due to rain or inclement weather, cancellations are posted on: 1) On our home page and 2) on our Twitter account (@TennisHCCTA). If there is rain in the forecast or it had been raining, please check to see if your class has been cancelled. Tennis cannot be played if the courts are wet. If nothing is posted, then your class is still on and sometimes classes are cancelled last minute due to weather.
Refund for Late Registration
If you are seeking a refund for missed classes due to registering after the class start date, you can get a refund for missed classes but will still be charged the late registration fee.
Code of Conduct
Tennis is an active sport. As such, participating in tennis carries a risk of harm inherent to the sport. Hamilton County Community Tennis Association (“HCCTA”) seeks to provide a safe environment in which all participants can freely learn without any additional risks created by other participants in its programs. HCCTA is also committed to fully complying with the Americans with Disabilities Act and any other applicable laws and regulations pertaining to children with disabilities.
HCCTA does not discriminate against any individual’s participation on the basis of disability in the full and equal enjoyment of its goods, services, facilities, privileges, advantages, or accommodation.
All HCCTA participants must be able to follow directions, stay in assigned areas or on poly spots when directed to do so, stand in line and refrain from swinging their racquet or hitting tennis balls except when directed to do so by an instructor. All participants should have the ability to regulate emotions and focus. Participants must be able to participate in a group setting, allowing the instructor to spend equal amount of time with all the kids in the class. Due to its program consisting of group classes, HCCTA can only provide reasonable accommodation to children that do not meet these expectations.
As a condition of participation in the HCCTA program, all participants must disclose any medical conditions, including developmental disabilities, or other circumstances that may create a risk of harm to that participant or another participant. The willful failure to disclose this information will result in removal from HCCTA.
HCCTA is committed to providing a safe environment to all participants. HCCTA will make reasonable modifications to its policy when necessary to afford its program to all individuals, including children with developmental disabilities. HCCTA is not in a position to make modifications that would fundamentally alter the nature of its program of group tennis instruction, including hiring additional staff or providing constant one-to-one supervision of a particular participant.
Zero Tolerance Policy
Player, Parent, By-Stander, Guardian Code Of Conduct
HCCTA has a zero tolerance policy for profanity, verbal threats, harassment, acts of violence, or inappropriate behavior of any kind. This behavior will not be tolerated, and will result in immediate termination from HCCTA programs. HCCTA strictly prohibits verbal abuse and hostile behavior. All persons must be able to regulate emotions, be respectful to others, and maintain a non-hostile environment. Any players, parents, by-standers, or guardians that exhibit such behavior will be prohibited from participating in HCCTA’s programs.